It is possible to reserve a ticket online or by sending an email to info@grimaldi.napoli.it (indicating the date of departure, the type of accommodation chosen and passengers’ personal data including first and last name, date of birth and ID card number. In case of accompanying vehicles it is necessary to indicate the vehicle brand, the model and the plate number). You can also book through your Travel Agent.

When booking on-line, click on “Special Rate”, before choosing the date of departure.

Clicking on Full Rate standard rates are charged as published in our catalogue without any discount applied (except for a 50% discount reserved to children up to 11 years of age). Full rate tickets may be refunded and modified.
Clicking on Special Rate current discounts and offers will be applied. Special Rate tickets may be modified but cannot be refunded and are subject to restrictions and limited availability.
For further information please see Company’s General Conditions.

Contact our Call Center (n.081 496 444) or send an email to info@grimaldi.napoli.it, indicating the file number as appeared on the booking confirmation on-line and the passenger’s last name. An operator will contact you and inform about the state of your booking and, if correctly effected, will send your tickets by email to the address indicated on booking the ticket. Differently, booking must be effected again.

Tickets sent by email as attached to the booking confirmation are not valid for embarkation . To get access onboard a boarding pass is required as issued by the Grimaldi's ticket office in the departure port

For the invoice contact info@grimaldi.napoli.it

Bookings on line must be paid by credit card (visa, master card etc.) or paypal.

No, payment must be effected on booking on-line.

No, except for any prepaid meals purchased when booking on-line.

Write an email to info@grimaldi.napoli.it
The reimbursement will be credited to the same credit card used for payment, as specified in the cancellation conditions printed on the ticket.

The passenger accompanied by a vehicle must show up for check in an hour and half before departure at least (from/to Tunisia three hours before). The passenger without a vehicle will check in an hour before departure (from/to Tunisia three hours before).
Passengers embarking for Morocco destination (from Civitavecchia) must check in three hours before departure. For h 17:00 departures from Tangier check-in operations will be effected till 14:00. After this time embarkation may be rejected.
Please take high season queues into due account. If a passenger does not show up by the time specified above he may not embark any more, though provided with a booking.

The tickets are reserved to their holders as specified on them.
However by paying a penalty of € 3,00 it is possible to change names, date of departure, vehicle plate number etc. For further info see Company’s General Conditions.

If you remember the file number and you are provided with a valid ID card, contact the relative terminal to obtain a copy of your ticket. Differently send an e-mail to info@grimaldi.napoli.it or contact our Call Center (n.081 496 444).

Only dogs and cats are admitted on board provided they have a Pet Passport.
Animals must be included in your booking directly on line or through your Travel Agency.

Once in the port, reach the terminal for getting embarked. By submitting your electronic ticket and a valid ID card you will receive a boarding pass which will also be the key to your cabin .

Cabins and seats are assigned randomly. The number of the cabin/seat assigned will be highlighted on your boarding pass. For further info contact the staff on board.

There is no waiting list. If the type of accommodation chosen is not available, you can choose another type or change the date of departure .

If you lose any belongings while you are on board, you must contact the reception and inform the Purser. If you realize that you have lost anything only after disembarking, send an e-mail containing all the details about the property lost to info@grimaldi.napoli.it.

Yes, but the vehicle will be regarded as cargo. In such a case, contact Grimaldi’s Cargo Department.

You are not provided with an ID card or a passport you may not be embarked and your ticket will not be refunded.

For safety reasons access to garages is not allowed during navigation.

Send an email to info@grimaldi.napoli.it, specifying the file number as indicated on booking confirmation on-line and the passenger’s surname.

You can request a modification of your booking sending an email to info@grimaldi.napoli.it or contact the travel agency issuing the ticket.

Yes, you must receive a new ticket.

It is possible to settle the balance by credit card or bank transfer.

For modifications concerning the accommodation on board, passengers’ names, accompanying pets or vehicles it is possible to modify the ticket on the same date of departure directly in the port.
To change the date of departure or the type of vehicle a formal request is required to be sent two days before the departure date to the following address: info@grimaldi.napoli.it
Any additional passenger, animal, vehicle etc. is subject to availability of space on the date of modification.

For information about the terms applied by the Company for modifying/cancelling bookings, see the Company’s General Conditions.